4 Responses

1. ellen honigstock

   sorry, Jon, they did a terrible job with my imac. it kept crashing and had horizontal lines on the screen, it was under warranty and i took it to them 3x and it still didn’t work. their invoices said they replaced everything but the case but there was no improvement. apple finally sent me a replacement. maybe it wasn’t their fault but it took 7 weeks.

   On January 3, 2009 at 3:14 am
2. Trudy Bella

   My experience was outstanding. Attentive service and they fixed my laptop in about a week. I would highly recommend them.

   On January 9, 2009 at 12:20 am
3. John Wu

   I work in Manhattan and took my mac into the local shop. They wanted almost 700 for the repair so i called the mac store in brooklyn and spoke to someone right away. My repair was FREE!! They said Apple had a program that covered the cost of repair for my issue and the repair was FREE!! Why didn’t the other place say that?? mac support store was honest and also did a great job with my repair. I’ve already recommended them to friends and will go back myself.

   On February 1, 2010 at 5:59 pm
4. Sean McGarter

   I’ve had issues with my Macbook for the last year or so.

   A friend recommended I bring my Mac in because Apple had admitted a problem with Macbook hard drives after 3 years. Here’s the beauty – my friend knew it b/c he’s on the The Mac Support Store mailing list and they let everyone know that Apple covers the total repair cost.

   Now I understand this brings the store business, but frankly they didn’t have to tell us. Considering I could have been charged for out of warranty repair, I’d say those are commendable standards.

   I immediately backed up my Macbook and brought it in for repair. The staff was informed and the repair was done in 3 days. Glad to have you guys in Brooklyn and keep up the good work!

   On March 25, 2010 at 3:11 pm

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